Important customer information


Article 8 - Retraction

8.1 - Under the express condition that the parcel containing the sold merchandise has not been opened, the customer can, at his/her sole expense, have the order returned within seven days of receiving it.

If this timeframe ends on a Saturday, Sunday or holiday, it will be extended until midnight of the next business day.

8.2 - This retraction right can also be exercised prior to reception and in particular prior to the dispatch of the merchandise, by e-mail. If transport has not yet been carried out, the shipping charges will therefore not be owed. In particular, cash on delivery returns will be refused.

In case of properly executed retraction, the reimbursement for the returned items and objects will be carried out within a maximum of 30 days of their date of reception by the Seller.

8.3 - It is therefore recommended that the Buyer should return the parcels by a means that offers tracking; in the event of a dispute, s/he will have to prove the parcel’s reception within the Seller’s premises.

Returns must be made to the following address : 38 rue Jacob - 75006 PARIS (France).